ITC Premier Single Sign-On - 404 Error Page - Incident details - BrightMove - Status

ITC Premier Single Sign-On - 404 Error Page

Resolved

Partial outage

Started 10 months ago Lasted 2 days

Affected

BrightMove ATS Application

Updates

Resolved
July 19, 2023 at 2:12 PM
Resolved
July 19, 2023 at 2:12 PM
This incident has been resolved.
Monitoring
July 18, 2023 at 5:42 PM
Monitoring
July 18, 2023 at 5:42 PM
We implemented a fix and are currently monitoring the result. The underlying issue should be resolved at this time. Premier users may now access the BrightMove ATS from their Talent Connect portal.

It is recommended that all Premier users clear their browser cache before attempting to log in via the Premier Talent Connect portal.
Identified
July 17, 2023 at 9:32 PM
Update
July 17, 2023 at 9:32 PM
We are continuing to work on a fix for this incident.

Our team is continuing to work towards a permanent solution to this issue. Another update will be provided once the fix has been implemented.
Identified
July 17, 2023 at 4:24 PM
Identified
July 17, 2023 at 4:24 PM
We are continuing to work on a fix for this incident.

Our team has identified the issue and are working to provide the quickest resolution possible. More updates will be made available soon.
Investigating
July 17, 2023 at 1:46 PM
Update
July 17, 2023 at 1:46 PM
We are continuing to work on a fix for this incident.

Users affected by this error may use the link below as a temporary work around until the full issue is resolved. You will need to input your Username and Password within this link.

https://insperity.brightmove.com/
Investigating
July 17, 2023 at 1:44 PM
Investigating
July 17, 2023 at 1:44 PM
We are currently investigating this incident. This is a specific outage incident for the users described below.

Users that log into the BrightMove system through ITC Premier are currently experiencing a 404 error when attempting to use the single sign-on method. Our staff is aware of this issue and have placed this into our highest tier of priority. We will be working diligently to correct this issue as soon as possible with further updates provided as more information is known. We thank all affected users for their patience as we work to provide the quickest resolution possible.