BrightMove - Notice history

All systems operational

BrightMove ATS Application - Operational

99% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 98.05%

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May 2023
Jun 2023
Jul 2023

Power Search and Portal Job Search - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Candidate Experience Portals - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

REST API - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Web Site - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023
100% - uptime

SourceJet - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

BrightSync - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Reporting - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Analytics - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Onboarding BPM Engine - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Outbound Email - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

BrightTerms - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

File Converter - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Email and Resume Parser - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Indeed Apply - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

ZipRecruiter Apply - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Third Party: Amazon Web Services (AWS) → AWS ec2-us-east-1 - Operational

Third Party: Amazon Web Services (AWS) → AWS elasticache-us-east-1 - Operational

Third Party: Amazon Web Services (AWS) → AWS elasticbeanstalk-us-east-1 - Operational

Third Party: Amazon Web Services (AWS) → AWS elb-us-east-1 - Operational

Third Party: Amazon Web Services (AWS) → AWS lambda-us-east-1 - Operational

Third Party: Amazon Web Services (AWS) → AWS rds-us-east-1 - Operational

Third Party: Amazon Web Services (AWS) → AWS route53-us-east-1 - Operational

Third Party: Amazon Web Services (AWS) → AWS s3-us-east-2 - Operational

Notice history

Jul 2023

Server Slowness / Outage
  • Resolved
    Resolved

    Today at 1:30pm EST an issue regarding high memory usage was causing users to experience slow load times or disconnections from the server. We increased our memory allocation, and the issue was resolved at 2:15pm EST. We will be releasing an update tonight at 11pm EST to add further safeguards against high memory usage.

ITC Premier Single Sign-On - 404 Error Page
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. The underlying issue should be resolved at this time. Premier users may now access the BrightMove ATS from their Talent Connect portal.

    It is recommended that all Premier users clear their browser cache before attempting to log in via the Premier Talent Connect portal.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    Our team is continuing to work towards a permanent solution to this issue. Another update will be provided once the fix has been implemented.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    Our team has identified the issue and are working to provide the quickest resolution possible. More updates will be made available soon.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    Users affected by this error may use the link below as a temporary work around until the full issue is resolved. You will need to input your Username and Password within this link.

    https://insperity.brightmove.com/

  • Investigating
    Investigating

    We are currently investigating this incident. This is a specific outage incident for the users described below.

    Users that log into the BrightMove system through ITC Premier are currently experiencing a 404 error when attempting to use the single sign-on method. Our staff is aware of this issue and have placed this into our highest tier of priority. We will be working diligently to correct this issue as soon as possible with further updates provided as more information is known. We thank all affected users for their patience as we work to provide the quickest resolution possible.

Maintenance Release: Version 2023.6.0
  • Completed
    July 15, 2023 at 4:00 PM
    Completed
    July 15, 2023 at 4:00 PM

    Maintenance has completed successfully

  • In progress
    July 15, 2023 at 12:00 PM
    In progress
    July 15, 2023 at 12:00 PM

    Maintenance is now in progress

  • Planned
    July 15, 2023 at 12:00 PM
    Planned
    July 15, 2023 at 12:00 PM

    Upcoming Scheduled Maintenance Notice

    We are releasing BrightMove version 2023.6.0 on Saturday, July 15, 2023 at 8am Eastern.
    There may be short periods during the scheduled deployment window when BrightMove is slow or unavailable.

    Release Notes

Jun 2023

No notices reported this month

May 2023

Slow Page Loading Times
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

Infrastructure Maintenance
  • Completed
    May 06, 2023 at 6:38 PM
    Completed
    May 06, 2023 at 6:38 PM

    Maintenance has completed successfully.

  • In progress
    May 06, 2023 at 5:00 PM
    In progress
    May 06, 2023 at 5:00 PM

    Maintenance is now in progress

  • Planned
    May 06, 2023 at 5:00 PM
    Planned
    May 06, 2023 at 5:00 PM

    Upcoming Scheduled Maintenance Notice

    We are performing maintenance on Job Portals on Saturday, May 6, 2023 at 1pm Eastern.
    There may be short periods during the scheduled maintenance window when Job Portals are unavailable.

Ad-Hoc Report Suite Not Displaying Correctly
  • Resolved
    Resolved

    The Ad-Hoc reporting suite has been restored. All saved reports and tools should be available at this time. If you continue to experience any issues with the Ad-Hoc tool, please contact our support staff via chat or email: support@brightmove.com.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. The correction for this issue is estimated to complete in 3 hours time. More updates will be sent once more information is available.

  • Investigating
    Investigating

    We are currently investigating this incident. Our team will continue to provide updates as progress is made on the Ad-Hoc tool.

May 2023 to Jul 2023

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