BrightMove - Notice history

Incident Update: BrightSync Module Impact

Issue Overview: On October 28, 2024, an issue arose due to Microsoft's deprecation of the API previously used for integrating with Outlook. Microsoft has mandated a transition to their Graph API for email service interactions, which directly impacted BrightMove users utilizing BrightSync with Outlook.

BrightMove implemented the required coding changes to support the Graph API, but as a result, the BrightSync service now only supports Office 365 and no longer supports the legacy Microsoft Exchange product.

Impact: This change temporarily disrupted BrightSync's ability to integrate with Outlook for affected users. Legacy Microsoft Exchange users will no longer be supported.

Resolution: The updated BrightSync functionality will be rolled out over the next several days to restore integrated services for Outlook users on Office 365.

Customer Action: Customers using Office 365 can reference the following article for detailed instructions on setting up BrightSync connectivity:
BrightSync - Office 365 Email & Calendar Integration.

Next Steps: We encourage customers impacted by the discontinuation of legacy Microsoft Exchange support to transition to Office 365 to maintain BrightSync functionality. If you require assistance or have any questions, please contact our support team.

We sincerely apologize for any inconvenience this may have caused and thank you for your understanding as we adapt to Microsoft's required changes.