BrightMove - Unable to Send or Download Attachments – Incident details

This incident has been resolved. Attachments including resumes, cover letters, and basic qualification questions can be downloaded and sent in emails.

Resumes are now restored.

The ability to download and send attachments has been partially restored. However, a small but important percentage of files, including cover letters and basic qualifications, remain unavailable. Engineering is actively working to restore the missing files from archive. The time for restoration is still to be determined, but will take several hours. As a temporary workaround, resume contents are visible via the Resume tab on the Applicant screen, even for affected files. We appreciate your patience and will provide further updates as restoration progresses.

The ability to download and send attachments has been partially restored. However, a small but important percentage of files, including resumes, cover letters and basic qualifications, remain unavailable. Engineering is actively working to restore the missing files from archive. The time for restoration is still to be determined, but will take several hours. As a temporary workaround, resume contents are visible via the Resume tab on the Applicant screen, even for affected files. We appreciate your patience and will provide further updates as restoration progresses.

Our engineering team has identified root cause of the inability for users to download attachments and has made a corrective fix. Attachments are now fully accessible. This incident has been resolved and our support team will continue to monitor the system for stability.

Currently, our engineering team is investigating an issue reported by customers related to the download and sending of attachments. This issue has been triaged and is being treated as a high priority issue.